How to reach us
Two ways, take your pick. Drop us a line at [email protected], or scroll down and use the form. It all reaches the same inbox, so once is enough.
What we can help with
We made the game, so anything about how a feature fires or what a symbol pays comes back to the people who actually built it. No middleman, no guesswork. Site stuff lands with us too: a stale figure, a page that will not load right, a topic you wish we had covered. If it touches the game or these pages, ask away.
What we do not handle
Casino-specific problems are a different matter. If something went wrong where you play, that one is for the operator, not us. Your account, your deposits, your withdrawals, your bonuses, all of it lives on their side.
We simply cannot see what happens inside a third-party casino. Moving funds, releasing a payout, fixing a bonus, none of that is ours to touch. Only the operator can step in.
Response times
A reply usually takes about 48 hours on business days, and Australian weekends and public holidays stretch that a little. Factual errors are the ones we jump on first. The rest we work through in the order it arrives.
